Service Use Agreement

Service Use Agreement

This agreement describes the conditions on the basis of which the services of the Cronex service are provided (hereinafter referred to as “Service”), located at the Internet address Before using the services of the service, the User is obliged to read and accept all the terms of this agreement. Otherwise, site visitors are not entitled to use the services of the service.

This agreement is located for public access on the Internet on the page and may be changed by the Service Guide unilaterally without further notice to the Client.

1. General information

1.1 This Agreement governs the procedure and conditions for the provision of services by the Service.

1.2 Cronex is a software and hardware service located on the Internet at

1.3 Client - a person who wants to use the services of the Service.

1.4 Service and Customer are collectively referred to as the Parties.

1.5 The Parties recognize this Agreement in electronic form as equivalent in terms of legal force to the Agreement concluded in writing.

1.6 This Agreement is deemed to be concluded on the terms of a public offer accepted by the Client during the application process on the Service website for the use of the services provided by the service.

1.7 Personal data - any information relating to directly or indirectly determined or determined individual (subject of personal data).

1.8 Cookies - a small piece of data sent by a web server and stored on the user's computer, which the web client or web browser sends to the web server each time in an HTTP request when trying to open the page of the corresponding site.

1.9 IP address - a unique network address of a node in a computer network built over IP.

2. Subject of the Agreement

2.1. The subject of this agreement are services for the exchange of title characters, as well as other services, which are described in the Service window.

2.2 The Service renders services to the Client (clause 4 of the Agreement) in accordance with the regulations (clause 5 of the Agreement) subject to the obligatory conditions (clause 9 of the Agreement).

2.3 The Client uses the services of the Service and pays for them in accordance with the terms of this Agreement.

2.4. The Service offers its services to all Clients and does not verify the legality and legitimacy of the ownership of the Client by the title characters and does not oversee the operations of the Client in any of the Payment Systems.

2.5. The Service has the right to suspend or cancel the operation in progress if information is received from the authorized bodies about the unlawfulness of the Customer’s ownership of title characters and / or other information that makes it impossible for the Service to provide services to the Customer.

3. Rights and obligations of the parties

3.1 Service undertakes:

3.1.1 To provide the Client with services for the exchange of electronic money of payment systems and cryptocurrencies, in accordance with the rules and regulations of this Agreement.

3.1.2 Provide the Client with the necessary technical and consulting support related to the use and provision of the Service.

3.1.3 Store all information (addresses, amounts, time, identification data (personal data), etc.) on the exchange operations of the Clients and provide it on request of the Clients to which it relates, with the exception of operations with anonymous payment systems.

3.1.4 To keep confidential and not to disclose information on exchange operations, as well as personal data of the Service’s Customers to third parties, except for the following situations: - by legal court decision at the location of the Service’s owner; - at the legitimate request of the competent authorities at the location of the owner of the service.

3.1.5 Keep accurate statistics on customer discounts.

3.1.6 Transfer funds owed to the Client to the specified details no later than 72 hours from the time the client complained about the non-arrival after the exchange of funds, in the cases described in clauses 3.2.5, 5.4, 5.5 and 5.6 of this Agreement. < / p>

3.2 Service has the right:

3.2.1 Suspend service for technical upgrading or functional error elimination.

3.2.2 Suspend the current exchange (transaction), in the event of a legitimate appeal from the competent authorities, administrations of payment systems, as well as users with a complaint of fraud, at the time of the clarification of circumstances.

3.2.3 Set and change the size of discounts for the exchange of electronic money on your own.

3.2.4 Set and change the size of the commission charged to the client as a result of the exchange of electronic money and cryptocurrency, at its discretion.

3.2.5 Refuse to provide services to any client without giving reasons.

3.2.6 Require the Client to confirm their belonging to the electronic exchange using: E-mail, a screenshot of the electronic wallet, and, if necessary, a passport photo.

3.2.7 Collect statistics on the IP addresses of its visitors. This information is used to identify and solve technical problems.

3.2.8 Collect Personal Data left on the site after filling out forms on the site or registering with the Service.

3.2.9 Collect Cookies.

3.2.10 Use Personal Data in order to: Identification of the Client, for communication with the Client, for registration of the service. Establish feedback with the Client, including sending notifications, inquiries regarding the use of the Service, provision of services, processing requests and requests from the Client. Provision of personalized services to the Client. Improving the quality of services, ease of use, development of services. Providing the Client with effective customer and technical support in case of problems related to the use of the Service.

3.3 The client undertakes:

3.3.1 Indicate your accurate and reliable payment details.

3.3.2 Specify an accurate, reliable and workable email inbox.

3.3.3 Monitor the performance of your e-mail box, computer, including the use of current anti-virus software.

3.3.4 Perform each clause of this Agreement.

3.3.5 Inform the Service administration about partial or full non-receipt of funds for the specified client details as a result of the exchange, as well as non-receipt of funds, in the cases indicated in paragraphs 5.4, 5.5 and 5.6 no later than 30 days from the moment the funds are not received, otherwise these funds are made available to the administration of the Service.

3.3.6 Provide a knowingly correct number of your mobile phone for registration, control (incoming) call from the security service, receiving passwords, short text messages (SMS / SMS) and other ways of informing and additional identification for the Service.

3.3.7. By their actions, do not violate the current legislation of the country in which the Client is located, performing exchange operations using the service.

5. Regulations for the exchange of electronic money and cryptocurrency

5.1 The exchange is considered started when the Service receives from the Client the full amount intended for this exchange.

5.2 The exchange is considered complete when the Service transfers the amount intended for the Client to the payment details specified by the Client as a result of this exchange.

5.3 In the event of receipt from the Client of an amount other than the one specified when making the exchange, the Service has the right to suspend the exchange, and later, after the Client’s request, in accordance with clause 3.2.5, pay the amount actually received, converted at the rate that acted at the beginning of the exchange.

5.5 In the event that the Client indicated non-existing or blocked details for which the amount should have been received as a result of the exchange, the Service may suspend the exchange, and later, after the Client’s request, in accordance with clause 3.3.5, return the funds to the account, which they received, minus the commission of payment systems and a fine of 2% of the refunded amount.

5.6 In the event of a change in the payment note or payment of an invoice from another account, the exchange may be blocked, and after the Customer’s request, in accordance with clause 3.3.5, the exchange amount will be refunded less 1% of the exchange amount and payment systems commission.

6. Responsibilities of the parties

6.1 The Service is not liable and does not compensate for losses incurred due to incorrect (unauthorized) use of the service, as well as Customer’s mistakes made when filling out the exchange form, which may lead to the transfer of funds to the erroneously specified account, in this case cancel the exchange operation or it is impossible to return funds back.

6.2 The Service is not liable for losses and / or damage (loss) incurred due to the inability of the Client to use its own equipment and / or its elements and / or the lack of the necessary full or partial functionality of the equipment or its elements.

6.3 The Service is not responsible for errors, omissions or delays in payments made by electronic payment systems and banks.

7. Information change

7.1 This Agreement may be amended and supplemented by the administration of the Service; The changes take effect from the moment the Agreement is published on the website.

8. Force Majeure

8.1 The Parties are not responsible for delays or non-performance of their obligations under this Agreement and / or agreements as a result of the occurrence of force majeure, including (without limitation) natural disasters, acts of government or regulatory authority, war, fire (fire) , flood, explosion, terrorism, riot, civil unrest, hacker attacks, lack of, not functioning or failure of the power supply, Internet service providers, communication networks or other systems, networks and services.

9. Mandatory terms of exchange operations

9.1 It is forbidden to use the services of the Service for carrying out illegal transfers and fraudulent activities. Using the services of the Service, the Client agrees that any attempt to exchange funds of dubious origin will be prosecuted in accordance with the current legislation of the country from which the Client conducts exchange operations.

9.2 The Administration of the Service reserves the right to provide information on such payments to the competent authorities, administrations of payment systems, as well as to victims of fraudulent actions upon their request, if the fact of illegal actions is proved.

9.3 The Exchange is made under the condition that the Customer, using the Service, displays digital signs and cryptocurrency only from his electronic wallet and is responsible for the sources and methods of receipt on his electronic wallet, due to the lack of verification of the Service’s origin.

9.4 The Service is not responsible for the performed exchange operations on behalf of the Client in favor of third parties.

9.5 The Service is not responsible for loading the Bitcoin network and for any delays in sending Bitcoin to the Client’s wallet.

9.6 If during the transfer of Bitcoin to the Client 72 hours have passed since the funds were sent, no confirmation of the transaction was received and the funds returned to the account of the exchange service, the Service undertakes to return the funds at the Client's request.

9.7 Use of the Service, after clicking the “I have read and accept the agreement” button, means that the Customer accepts all requirements under this Agreement.